Feel Good
At Home

Service Overlook

It feels like almost your own four walls and that’ s how you should feel, like at home. However, some services are included to make your stay a little more comfortable, relax and enjoy is the motto.

Concierge Service

Concierge Service by CERVO Zermatt. We are happy to help you at any time with your holiday planning. Whether ski passes, ski schools or guides, restaurant reservations, babysitting or airport transfers - we can organize almost everything for you and we are here for you 24/7.


We will be happy to pick you up at Zermatt train station or at the village entrance Zermatt with our electric car. Please inform us in advance by phone or e-mail with your exact arrival time. On departure we will gladly bring you back to the train station or village entrance.


For bookings of 4 nights or more, the total price of the stay includes a midweek cleaning. Please let us the desired cleaning day know on arrival. The complete cleaning of the apartment as well as the waste disposal at the end of your stay is included in the price.

Beauty Products

For a relaxing bath or a shower after skiing or hiking we spoil you with our high quality care products by Molton Brown (shampoo, shower, body lotion, soap). Slippers are available in every apartment.


Each of our apartments is nestled in high quality 100% cotton sheets. When booking in advance, we are happy to provide your bed with antiallergic bed linen (duvet and pillows) for free.


Ski Lockers

In the entrance area of the OVERLOOK Lodge is the ski room with ski lockers. Alternatively, you can also lock in the skis or snowboards at the respective cable car stations for a surcharge.

Coffee Machine

Enjoy deliciously roasted Nespresso coffee and aromatic tea with the Nespresso coffee machine. A small selection of coffee and tea is available upon arrival in the apartment. Another selection is available for purchase in the snack vending machine on the 1st floor.

Free WiFi

In all apartments and in the entrance area of the OVERLOOK Lodge you will receive free WiFi with the highest download and upload rates. You will receive the login information each time you arrive or you can find it directly online in the section ABC.

Snack Vending Machine

On the 1st floor in the laundry room of the OVERLOOK Lodge is the snack vending machine with common products such as toiletries, snacks and drinks.

Mountain Ashram Spa

You are welcome to book a time out in our Mountain Ashram Spa at the CERVO Mountain Resort through our reception.

Opening hours: 2 to 9:30 pm


  • 2 to 4 pm: CHF 60 per person
  • 4 to 9:30 pm: CHF 75 per person


From April 19th - May 6th the CERVO Mountain Resort with the Mountain Ashram Spa is closed.