Cervo Concierge

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Good To Know

In our virtual ABC you will find all information at a glance.



There are USB sockets in the room. You can get an adapter at the reception against a deposit. The local power supply is 220-240 volts.

Air conditioning

The windows in the CERVO are very large and the Zermatt mountain air is very fresh in both winter and summer, so there is no air conditioning.


Please inform the reception in case of allergies. If you have a food allergy, we are happy to address your dietary requirements whenever possible. We are happy to equip your bed with synthetic linen (duvet and pillow) on request.



We would be happy to organize a babysitter for you, please inform the reception in good time. The hourly rate for a babysitter is around CHF 30.00.


Each room is equipped with bathrobes and slippers. If you would like to buy the bathrobe or slippers as a souvenir or gift, please ask the reception.

Bathroom stool

If you would like a bathroom stool, please contact the reception.

Bazaar Shop & Konsum

Visit the Bazaar Shop & Konsum or the Online Bazaar for the perfect souvenir from your vacations or a present for the ones at home.


At our reception you have the possibility to rent bikes for one day. Please note that you should book your bike at least one day in advance to ensure that we can provide you with the model you require.

We offer the following bikes for hire, subject to availability:

  • Bike Super 73 
  • MILOO E-Bike


We also offer Ganzgüet e-bikes for testing. You can test these models for 30 to 60 minutes and then arrange a rental at Julen Sport if required.

As an additional offer, you will receive a 10% discount and from the 2nd day 15% on the standard prices for rental bikes at the BikeArena. At Julen Sport you also get 10% discount the bike rental.


In the bazaar you can enjoy our delicious breakfast from 7 am to 11.00 am.

We serve breakfast room service from 7.30 am to 11.00 am We ask you to order your breakfast room service the night before until 10 pm directly online.

Breakfast Room service

The additonal charge for room service is CHF 20.00 per order.



Check-in times vary depending on what you have booked:
Alpinist & Huntsman from 15:00
Nomad from 16:00
If you arrive earlier, you are welcome to leave your luggage at reception and spend the day in the village or on the mountain.


We ask you to vacate your Nomad room by 11:00 at the latest on the day of departure. If you have booked an Alpinist or Hunstman room, this will be available to you until 12:00. If you would like a late departure or an extension, please contact reception in good time.

Climbing wall

In the Nomad Lodge (VI) there is a self-secured climbing wall. Work out and test your muscles free of charge. Contact the reception (9000) or the spa reception (6000) for a reservation. 1h climbing by yourself for 2 people free of charge.


We are happy to help you organize your leisure activities. Call the reception on 9000 or visit us at the guest agent desk.


If you would like to make a copy, the reception will be happy to do this for you (CHF 0.50 per page).


There are cooking facilities in our suites. Cooking in the other rooms is prohibited for fire safety reasons. You are welcome to order from our room service menu.



If you do not want to be disturbed, please hang the colored cloth on the door handle.


If you need a doctor, contact the reception immediately: 9000


Well behaved dogs are welcome everywhere with us. If your four legged friend is alone in the room, talk to the reception about when we can clean your room. For the additional cleaning of the room as well as the provided dog bed and water bowl we allow ourselves to charge CHF 30.00 per night.

Public paths for walks are located near the hotel.
As part of the new Animal Welfare Ordinance of April 23, 2008, the municipality of Zermatt made it mandatory to wear a leash in the village.


Fire extinguishers

Are well marked in the hallway.

Fire and Emergency

What to do in the event of a fire or smoke:

  • Keep Calm
  • Act wisely
  • Avoid panic
  • Close doors and windows
  • Report to reception: 9000
  • Leave the room if possible
  • Follow escape route markings
  • Go to the assembly point in front of the ski/bike room
  • If you cannot leave the room:
  • Inform the reception (9000) which room you are in.
  • Put wet sheets and towels around the doors.
  • Only open the window if you are sure that it will give you fresh air.
  • Stay below the smoke.
  • Protect your mouth and nose with a damp cloth.


Precautionary measures: Find out about the rescue options and escape routes in the CERVO lodge on the map on your room door. Remember the emergency exits.

  • Leave the ashtray on the balcony and never empty its contents into the trash!


First Aid

Contact the reception immediately: 9000 or the emergency number 144



Zermatt is known as an outdoor sports region. If you fancy some indoor activity anyway, there is a small gym in the Huntsman lodge. Please contact the reception to make a reservation.


Headspace App

iPods with headphones can be obtained at the spa reception during spa opening hours. The iPods are pre-installed with the “Headspace” app, which can be used to enjoy guided meditations. The spa team is happy to provide further details.

Honesty Bar

In the passage from the Lodge V to the Nomad Lodge (VI) you will find the Honesty Bar. There you will find various tasty snacks and drinks. With your mobile phone you can scan the QR codes and pay directly online. In case of any problems you can use the phone located there to contact the reception (9000).

Hygiene products

Razor blades, shaving cream, toothbrushes and toothpaste as well as various other hygiene articles are available at the reception.


Ice cubes

Would you like to mix a cool drink in your own room bar? You can order ice cubes in your room by calling the restaurant short code 8000 or you can go and get them yourselves at the ice machine in the entrance of the lodge 1, the honesty bar in the Nomad lodge (VI) or the gym in the Huntsman lodge (VII).


We would be happy to do the ironing for you. The list of applications for the ironing service can be found in the cupboard. Please contact the reception for this.
We can also bring an iron to your room.



In the restaurants we offer our little guests a children’s menu with coloring materials and pens as well as high chairs.



A laundry list and a laundry bag is available in your room. Your laundry is washed at the CERVO lingerie in a maximum of 48 hours or express in 24 hours with a 50% surcharge. Please hand in your laundry at the reception before 9 am if you want it back on the same day.

Luggage Depot

If you would like to delay your journey home a little after the check out, we will gladly store your suitcases and bags. Please inform the reception. We are also happy to bring your luggage directly to the station if you tell us your departure time.



You can find the massage & treatments menu here. Our reception will gladly take care of booking an appointment for you.

Please inform us at least 24 hours in advance if you need to cancel or reschedule your treatment or if you need a new appointment. Please understand that we will have to charge you for the treatment if you do not show up.



You will find a selection of domestic and foreign newspapers in the lobby. If you want a different newspaper, please contact the reception.



Cash at the current daily rate:

  • CHF
  • EURO


Credit cards & others

  • Visa
  • Master Card
  • American Express
  • ApplePay
  • GooglePay
  • Twint


Debit cards

  • Maestro
  • DMC
  • BEC
  • CMC


Crypto currency on direct online bookings

  • Bitcoin BTC
  • Ethereum ETH



In Zermatt you will find the Vital Apotheke, the Pharmacy Testa Grigia and the International Pharmacy on Bahnhofstrasse, as well as the Müller drugstore at the Bahnhofsplatz. You can get information about the emergency pharmacies at the reception desk, call 9000.


Photography lovers watch out! If you want to capture selected moments during your stay and make every shot something special, then our Polaroid cameras are just right for you! Immediately after the one-time snapshot, the photos are printed and can be viewed and kept or given away after a few minutes.

  • The rental of the Polaroid camera is free (deposit CHF 100.00)
  • Price per film (black / white and color print) 8 photos: CHF 20.00

We do not guarantee film and photo quality. Reserve your Polaroid camera directly at reception.

Phone numbers

Reception: 9000
Restaurant | Room Service: 8000
Spa Reception: 6000

Calling from room to room: Dial 9 and then enter the desired room number, for example room number 4.01 becomes 9401.

Line to the outside: Enter the telephone number as usual.


Pillows of various degrees of hardness and with various fillings are available on request. Check out our pillow menu. Please contact the reception if you wish to get another pillow.


The Murmeli herbal ointments have been carefully handmade in Frutigen since 1992.
The marmot ointments are purely natural. Artificially produced preservatives, fragrances or colourings have been completely dispensed with.

Marmot ointment cooling (blue)
Cold therapy for joints, ligaments & tendons
It contains gem fat, olive oil, deer fat, marmot oil, comfrey, hay flowers, calendula, St. John’s wort, badger fat, mint, arnica, marsh brier, para cress and spruce needles.

Marmot ointment warming ( red)
Heat therapy for back, muscles & joints
It contains chamois fat, olive oil, deer fat, marmot oil, St. John’s wort, comfrey, wheat germ, linseed, badger fat, lavender, mint, rosemary, fern, pumpkin seed, propolis, sesame and oak bark.



You can listen to the radio via the tablet in the room. You can connect the tablet to the speaker in your room via bluetooth.


The rooms are all newly renovated. If something is still not working, we ask you to contact the reception. The defects will be corrected immediately if possible.


Please note our opening hours.

Restaurant Bazaar: The reception will be happy to reserve a table for you, please call us at 9000 or reserve a table directly online:

Book a table

Restaurant Madre Nostra: The reception will be happy to reserve a table for you, please call us at 9000 or reserve a table directly online:

Book a table

Restaurant Ferdinand: The reception will be happy to reserve a table for you, please call us at 9000 or reserve a table directly online:

Book a table



Your room is equipped with a personal safe. We ask you to leave the safe open on your departure.


  • Close the door
  • Enter your code from 3 to 6 digits
  • Press “L” Lock


Enter your code

The contents of the room safe are insured up to CHF 2’000. In addition our main safe (insured up to CHF 2’000) is available free of charge at the reception.

Schali Lago

Only a few minutes away from Zermatt lies the village of Täsch with the small Schali lake. On its shore, the Schali Lago offers summer atmosphere with cool drinks, Mediterranean food and guaranteed beach feeling. There is also a wakeboard lift, a beach volleyball court and a playground for the little ones. Please note that Schali Lago is only open during the summer months.

Shoe cleaning service

So that you can go out with beautiful shiny shoes, you will find a “shoe shine sponge” in the large basket in the closet. If the traces of a long hike cannot be easily removed from your shoes, we will be happy to clean them for you free of charge. Please contact the reception for this.


Ski passes can be issued directly at reception. You can also buy your ski pass online and load it onto your Swisspass:

Buy Skipass

Ski service

Leave your skis/snowboards overnight in the ski room in the marked ski rack and in the morning they will be back and top prepared. Inform the reception which service you wish:

Small service (sharpening edges & waxing): CHF 39.00
Large service (sharpening edges, waxing & repairing base): CHF 49.00


Smoking is not permitted in the rooms or in public areas. Smokers will find an ashtray on the balcony or terrace.


There are bluetooth speakers in your room:

  • Turn on the speaker and press the bluetooth button
  • Turn on bluetooth on your mobile phone
  • Connect to the speaker
  • Start the app and music you want



The Sunnegga lift takes you from the CERVO directly down to the town. The lift has limited opening hours, but with your CERVO room key it can be used 24/7.



Each room is equipped with a Samsung tablet. The TV with all channels and other features can be found on this tablet. If you have any questions, the reception is always available.

Temperature controller

Your room has central floor heating, which can be controlled via a regulator (small white or black box with a rotary switch). If you change the set temperature, it will take around 4 hours for the room temperature to adjust accordingly.


The TV is directly on the tablet. Start the tablet and click on TV, so you can watch your desired program flexibly anywhere.



Even in Zermatt it can rain sometimes, you will find an umbrella directly in your room in your wardrobe. If you would like to buy an umbrella, please contact the reception.



Our reception will be happy to create gift vouchers for you or you can buy them from the comfort of your own home via our Voucher Shop.


Wake up call

The reception will be happy to wake you up in the morning. Please tell us your preferred wake-up time the day before.

Weekly program

Various yoga and meditation sessions are held daily in the ritual room at the Ātman Mountain Spa at the CERVO Mountain Resort. Participation is free of charge but sometimes requires a registration via the spa reception (6000) or the reception (9000). You can find more information here.


WiFi is available free of charge throughout the CERVO. Select the network “CERVO Guest” and the password “welcome2cervo” and you are online at high speed.