General terms
& Conditions

Events & functions

Below are the general terms and conditions for events & functions at CERVO Mountain Resort.


Prices in CHF incl. VAT.
Price changes and seasonal adjustments are subject to change.


The date option is binding for both parties. The CERVO is entitled after the expiry of the date option to dispose the reserved event venue as well as the hotel rooms.


Beginning and end of the event are agreed in the confirmation.
Subsequent changes to the agreed times require the consent of the CERVO. If the agreed start or end times of the event are shifted without the prior written consent of the hotel, the hotel may charge additional costs for the service.


The hotel is entitled to withdraw from the contract without compensation for a justifiable cause, if for example:

  • Force Majeure or other circumstances beyond the control of the hotel make the fulfillment of the contract impossible
  • Rooms or events are booked under misleading or false statement of material facts
  • The hotel has reasonable cause to believe that the use of the hotel services may jeopardize the smooth operation, security or reputation of the hotel in public without this being attributable to the hotel’s sphere of control or organization.
  • An unauthorized sublease exists
  • An official order


If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel, the hotel is also entitled to withdraw from the contract.


  • Kleine Stube CHF 3‘000.-
  • Grosse Stube CHF 6‘000.-
  • Madre Nostra (as a whole) CHF 12‘000.-
  • Madre Nostra Deck & Garden CHF 500.-(Summer) CHF 2’000.-(Winter)
  • Ferdinand CHF 10‘000.-
  • Ferdinand Terrace CHF 1’500.-(Summer) CHF 7000.-(Winter)
  • Grapes & Juniper CHF 1‘000.-



  • Events up to 20 people: The details of a valid credit card are required to guarantee the reservation.
  • Events from 21 people: A deposit of 50% of the estimated total cost (excluding drinks) is due 30 to 60 days before the date of the event.


The CERVO is entitled to request from the customer by signing the order confirmation or by verbal or written agreement by mail an estimated amount of 50% of the expected consumption as an advance payment. The final settlement will be done at check-out or by mail up to one week after the event.
The remuneration will be due for payment without any deduction within ten days of the invoice date.


A resignation of the client requires the written form to be effective. If the event is canceled in full by the client, the CERVO will charge the following cancellation fees:

Events up to 20 people:

  • Up to 30 days before the event for free
  • 30 to 15 days before the event will be charged 50% of the estimated total cost
  • If canceled later or in case of no-show, the full estimated total cost will be charged.
  • A reduction of the number of persons, which is made later than 48 hours before the event, will be charged at the menu price per person.


Events from 21 people:

  • Up to 60 days before the event for free
  • 60 to 30 days prior to the event will be charged 50% of the estimated total cost
  • If canceled later or in case of no-show, the full estimated total cost will be charged.
  • A reduction of the number of persons more than 10% of the reserved persons, which is made later than 72 hours before the dinner, will be charged to the menu price per person.



For damage or loss of fixed or mobile inventory of the CERVO, caused during the event, or during the construction/dismantling of the event if the client is in charge of the decoration (construction and dismantling), the client will be held accountable without proof of debt by the hotel. In this latter case, the CERVO may demand the conclusion of appropriate insurance.

Rejection of liability for imported items

The CERVO takes no liability for loss or damage. If these are to be insured against fire, water, theft, damage or any other risk, the customer must obtain the insurance himself.

Reimbursement of expenses

Insofar as CERVO procures technical equipment for other services from third parties, it acts on behalf of and for the account of the client. The client undertakes to reimburse the hotel for all out-of-pocket expenses and uses made by the hotel in the correct manner and to exempt CERVO from the liabilities entered into. The client is liable for the careful handling and proper return of the technical equipment leased on his behalf.


Disruptions to the technical equipment made available by CERVO will be remedied by the hotel’s technical service and will not entitle to a reduction of the remuneration. If a fault can not be rectified, the fee is reduced by the amount of the rent for the technical equipment. Further claims are explicitly webbed.


Changes or additions to the contract, the acceptance of the application or these terms and conditions for the hotel reception must be in writing to be effective. This contract is governed by Swiss law.


Please do not hesitate to contact us for any questions:
CERVO Mountain Resort
Riedweg 156, CH-3920 Zermatt
T: +41 27 968 12 12
F: +41 27 968 12 11